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Good Sam Roadside Assistance

Wildwood Ultra Lite Travel Trailer Floor Is Sagging

by Anonymous

2010 Ultra Lite Travel Trailer Wildwood floor sags after I-Beam frame.

ANSWER: With the limited information you have provided me I have no way of telling you why the floor on your Travel Trailer is sagging. The problem could be caused by water damage to the floor or could even be a manufacturer’s defect.

Considering how new this travel trailer is you should not have a sagging floor. Whether your Travel Trailer is still under warranty or not I would suggest that you contact the RV Dealer that sold it to you and setup an appointment to have them take a look at it and determine what the problem is.

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If the dealer is no longer in business or if you feel that they are not being helpful in fixing the problem, then I suggest that you contact Forest River Incorporated the manufacturer of your Travel Trailer. You can call Forest River at 574-389-4600.

I would also be interested to hear from any other RVers that have this brand trailer to find out if they are experiencing the same problem as you are.

Please leave a comment on this page and let us know what you find out.

Sorry that I could not be of more help.

Do you have any suggestions or comments on this topic? You can add them to this page by clicking on the "Click Here To Post Comments" link located near the bottom of this page.


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Comments for Wildwood Ultra Lite Travel Trailer Floor Is Sagging

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Rating
star 		2020 Forest River Wildwood 27re Sagging floor
by: Anonymous

My brand new 2020 Forest River Wildwood 27re has soft spots around the kitchen island and living room. I contacted the dealership and I was given a contact person in the warranty department. I have had the worst customer service experience! The man handling my claim sent me an email with someone else's RV problems. I've found a qualified RV specialist that submitted the needed repairs but it's been weeks now and still nothing from Forest River in Indiana.

I can't even enjoy my new RV due to the unstable floor.
I feel invisible to these people as if I don't matter now that they have my money.

I'm not giving up on this and I will pursue this to the full extent until this defect is repaired.
I will keep you posted.
Best wishes to you.
Rating
starstarstarstarstar 		Heritage Glen 2018
by: Anne

Same issue with significant sagging in the most used areas. I contacted our dealer and they said it’s normal. I’m going to call Forest River after reading all these comments.
Rating
starstarstarstarstar 		Wildwood 17EXL Backpacker Edition
by: Ron

Bought this 17EXL brand new in 2010. After 2nd year of very light use, the floor developed soft spot by the entrance door. Now, a few years later, the entire floor is very soft anywhere there would be foot traffic. No signs of water damage. I'm becoming afraid to use it, since I don't want someone falling through! What a ridiculously bad design.
Rating
starstarstarstarstar 		2011 wildwood cruise light 17 EXL rotten floor
by: Anonymous

my 2011 cruise light 17 EXL floor sagged . after removing the floor cover, rotten and Smelly, black OSB board was revealed. the concept for floor insulation and vapor barring layer was totally unacceptable!! Contacted the service people in forest river.

Not sure how to get rotten floor all out to put in new floor.

Very bad construction!
Rating
starstarstarstarstar 		2011 28 ft exlite floor rotten
by: Anonymous

We bought this camper new in 2010 have used it maybe 8 times been stored for two years and pulled it out to get ready too use and about went through the floor in front of bunk beds at bathroom door. The camper has no leaks in roof no leaks at slide out no windows leaking and no rips in vinyl floor and no rips in underneath we finally got ahold of forest river after a email and 5 voicemails in five days and customer service call back and said her manager said it was out of warranty and there is nothing they can do The camper still looks brand new and still haven't used the first tank of propane from dealerships. Called back and left another voicemail wanting the manager to call me and tell me why they can't fix this issue if there is this many customers having the same trouble any suggestions on what to do if they won't fix it Waiting to here from manager. Very pissed
Rating
starstarstarstarstar 		2010 Wildwood Ultra Lite
by: Anonymous

We too have the same issue with our 2010 XL-Lite Wildwood. We started to notice it last fall when we winterized it. But over the summer this year, it gradually got worse and worse and now the whole floor is affected. Some spots are sunken while other areas are heaved. I just contacted our dealer today and they referred me to Forest River direct. I have left a message with a Forest River rep and am anxious to hear how this can be resolved.
Rating
starstarstarstarstar 		Sagging floor
by: Anonymous

I am at a total disappointment with my 2010
26 forest river XLite , Indiana Built .
Sagging floor problem , as well.
How can they get away with this , is there no control
from the government, what they allow on the ROAD
They are putting lives in danger, this company .
Rating
starstarstarstarstar 		2011 Forest River Micro Lite XLT 18rb
by: Anonymous

we gave a sagging floor! No water damage visible. We want to buy a new travel trailer but this issue needs fixing. We bought this unit new. Wonder if Firest River would help us even though it is now 2015?
Rating
starstarstarstarstar 		2010 18bhxl owner here
by: Anonymous

I purchased mine from the 2nd owner. Soft spot inside the door, which engulfed the entire front floor within a 6 months. We tore out the sofa and pulled back the vinyl and were greeted with black mold and a OSB floor that was completely rotted. When removing the sofa base, the screws into the wall were also rusted. I contact Forest River via email with a nice but strongly worded email about the damage.

They ran my vin# and agreed to repair it but charged me a 'deductible'. I asked for before and after photos (insurance wanted this) and the water was coming in from both front corners at the roof. There was black mold in the walls and studs. They completely replaced the floor and made it a 2x2 floor with tongue/grove plywood. They also completely replaced the front framing as well as other fit/finish repairs. They went above and beyond and stood by their product. I'm still mad about the deductible, but my trailer is as good as new.
Rating
starstarstarstarstar 		2010 Wildwood 17 EXL -soft floor
by: Linda Knqpp

I had the same issue with my Forest River and when finally figured out how to contact the factory found out they had a bad run when it was constructed. Warranty was expired but they replaced the entire floor at no cost to me! Results were awesome! Worst thing was driving it to Goshen IN in a level 3 snow emergency.. Dealers do not know how to address this problem. You have to keep pushing until you reach the factory.
Rating
starstarstarstarstar 		if you are having this problem -- file a complaint with NTSB
by: Anonymous

Anybody having this issue should file a complaint with the NTSB.

https://www-odi.nhtsa.dot.gov/ivoq/

The more complaints they receive on this issue, the more likely the issue will become a recall...
Rating
starstarstarstarstar 		2011 bh-xlite sagging floor
by: mac

We also purchased a 2011 x-lite camper. Leaked not sure where the water came in. We had it two years the warranty had just run out.The entire floor needs to be replaced. I called forest River and they gave me $1500 which wasn't even close to the cost of replacing it. Im trying to sell it as is can't even get $4500 for it. I took a big loss on it I would never buy a forest river product again.
Rating
starstarstarstarstar 		sagging floor Brand new 20th wildwood x-rated from small woods of Jackson t
by: Anonymous

It has a soft spot in the middle of the floor of the line in area, they told us that is just normal because it gives as it moves. I think it has been wet effort we it.they did nothing.
Jacqueline spencer corinth ms the2eagles@comcast.net
Rating
starstarstarstarstar 		Floor Sagging
by: Anonymous

I have the Wildwood XLite 2013, that was purchased in December 2012, I have it parked in a RV park. The floor is sagging in front of door. So disappointing .
Rating
starstarstarstarstar 		Same problem
by: Anoroxannenymous

I have a 2013 Wildwood, the floor just sank down , right in front of the door.
Rating
starstarstarstarstar 		Floor needs help
by: Anonymous

Well here is another 2010 wildwood exl with the floor damaged by water! In front of door, and tn front of bathroom. I will be calling tomorrow and hopefully get the same service as most on here seem to have got! Love the camper, but the floor is junk!
Rating
starstarstarstarstar 		wildwood
by: Anonymous

same problem 14 ft. wildwood 2010 granted forest river will fix, but we have to get it out there 600 miles each way means 2 round trips I am 83 years old can't drive that far. their transport would cost $1800 to take it out' don't know what to do other then get rid of it for junk
Rating
starstarstarstarstar 		sagging floor
by: Anonymous

2010 wildwood 19xlt has major sag in floor between door and bed. Barely 3 years old and we also noticed what looks like roof leak. Will contact dealer next week when home from trip. At this point we feel like getting rid of it as it will not last long from what we can see. Very poorly built unit.
Rating
starstarstarstarstar 		Problem solved by forest river
by: Anonymous

I post below regarding a 26Bh, forest river took back the trailer, changed the floor, repaired the outside wall, replaced door, installed gutter, changed water heater and more

Very good service.
Rating
starstarstarstarstar 		Sagging floor under pedestal table
by: Anonymous

Same problem with a 2011 Cherokee 39FL.
Rating
starstarstarstarstar 		sagging floor
by: Anonymous

same problem on 2010 wildwood xlite forest river is going to put in new floor.
Rating
starstarstarstarstar 		Sagging Floor on Wildwood 17EXL
by: Anonymous

I had the same problem with my 2010 Wildwood 17EXL floor. It started sagging near the shower and upon further examination, the floor sagged into the kitchen as well. I took it to a dealer I didn't buy the trailer from who in turn contacted Forest River. Forest River came and picked up the trailer, removed all of the flooring and fixed everything for me, including items that I didn't realize needed fixing (e.g., installing gutter extensions outside at all four corners, replacing the tires, etc.). They are a great company to work with!

Basically, we have a brand new trailer at this point and continue to love it.
Rating
starstarstarstarstar 		sagging floor
by: Anonymous

We have a 2009 wildwood with major sagging and water damage. We are contacting forest river tomorrow. The dealership we bought it from went out of business.
Rating
starstarstarstarstar 		Manufacturing defect
by: Anonymous

Hi folks, I had the same problem with my 2010 Wildwood 17exl. After much haggling I sent it back to Forest River, they stated that the underbelly was not properly wrapped during the manufacturing process.

Their solution was to replace the floor and any damaged wood.

Hope this helps.
Rating
starstarstarstarstar 		Same problem with wildwood xlite
by: Anonymous

I have the same problem and the dealer I'm working with have 4 other trailers in his backyard like this one that has the same issues.

I'm waiting for an answer from the dealer (he is waiting new from forest river)
Rating
starstarstarstarstar 		Sagging floor
by: Anonymous

Just a quick follow up on my 2011 28bhxl. I contacted forest river about my problem and they agreed to replace my floor. They offered me a discount on a new, more expensive trailer so I took that deal and traded my old(2011) 28bhxl. I was satisfied with the deal a got in the end. my advise to anyone with any problems would be to contact forest river themselves even if the dealer made you an offer. One more thing , never except the first thing they offer because there is always something a little extra to gain from a little fight. lol
Rating
starstarstarstarstar 		sagging floor
by: Anonymous

I have a 2010 Wildwood 18BHXL and in two locations the floors is defininty sagging. I have previously had trailers that were over twenty years old and no sign of sagging. I am still waiting to hear from the dealer.
Rating
starstarstarstarstar 		2011 28bhxl
by: Anonymous

i have a wildwood 28bh x-lite. it has the same problem. the floor is saging and upon further inspection the floor is very wet. the floor is made from press wood not plywood and after getting wet it has swollen. the beams are also too far apart for the type of material used(press wood). my warranty is out by only a couple of weeks and the response from my dealer is not that impressive.

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